FRENCH LICK RESORT CASINO AND WEST BADEN SPRINGS HOTEL
PRIVACY POLICY
Revised: March 24, 2008
I. THE FRENCH LICK RESORT CASINO AND WEST BADEN SPRINGS HOTEL
The French Lick Resort Casino is a luxurious retreat and gaming resort located in the quaint Midwestern town of French Lick Springs, Indiana. The French Lick Resort Casino has returned gaming to the Springs Valley for the first time since French Lick Resort closed in 1949.
The historic West Baden Springs Hotel, which is a one mile shuttle ride from the French Lick Resort Casino, is sometimes referred to as the "eighth wonder of the world". The hotel reopened in 2007, after being closed since 1932. The extensive, multi-year renovation project was designed to preserve the hotel's original features and elegance. It has what was once the world's largest free span dome, soaring 110 feet above the atrium floor.
The French Lick Resort Casino has 443 luxurious guest rooms, a fitness center and spa with 24 treatment rooms, classic Pluto Mineral Baths, and multiple restaurants and bars. The West Baden Springs Hotel has six circular stories containing 246 rooms, including eight specialty suites, three historic suites decorated with period furniture, and a lavish Presidential Suite, all surrounding the atrium. The resorts feature a golf course, shops, restaurants, indoor pools, and a world-class spa and fitness center. French Lick Springs is truly the Midwest's premiere resort and casino destination.
The French Lick Resort Casino supports responsible gaming and participates in the Indiana Gaming Commission's Voluntary Exclusion Program (VEP). The French Lick Resort Casino and West Baden Springs Hotel’s founders have been recognized for their programs supporting community philanthropy.
Our dedicated staff is committed to providing an unsurpassed experience for every one of our guests. We strive to deliver outstanding service to you in beautiful and luxurious surroundings, and hope that you enjoy our facilities and your visit with us.
II. SCOPE OF THIS PRIVACY POLICY
Because we value your patronage and respect your privacy, we are providing you with this Privacy Policy (“Privacy Policy”). It describes how your Personal Information (defined in Section IV below) is collected, used and disclosed by us in the course of business. It also describes how you can withdraw your permission to use your Personal Information.
This Privacy Policy is applicable only to the French Lick Resort Casino and West Baden Springs Hotel. It does not apply to any other resorts, properties, businesses, or business partners of those resorts. Please review this Privacy Policy carefully before registering for or requesting any online services from the French Lick Resort Casino or West Baden Springs Hotel, or entering any of the websites’ contests, sweepstakes or other promotions.
III. VISITORS OUTSIDE OF THE UNITED STATES
The French Lick Resort Casino and West Baden Springs Hotel websites are maintained on servers located in the United States. Personal Information obtained by the resorts is stored in the United States. The privacy laws in the United States may not offer the same level of protection for Personal Information as offered in other countries, such as the European Union and Canada.
IV. TYPES OF INFORMATION WE COLLECT
Personal Information
“Personal Information” is any information that can directly or indirectly (such as when combined with other information) identify an individual. We collect Personal Information that you provide voluntarily through our websites, by email, postal mail, telephone, and other means. Personal Information that we may collect through the French Lick Resort Casino and West Baden Springs Hotel websites includes your name, date of birth, mailing address, email address, telephone number, fax number, gender, credit card information, gaming activity, and your purchase and reservation information. In addition to the Personal Information listed above, Personal Information that we may view or collect at the Casino includes your driver’s license number and state, passport number and Social Security number. These methods of identification are used to verify who you are, and may also be used for tax reporting or other legal reasons. If you decide to host a corporate or other event at the hotel, we may also collect additional types of information from you and your guests, including your company's name and address, and the purpose of the event.
For security and safety reasons, we may capture your image on our video cameras. These cameras, as well as our security personnel are in the Casino and other public areas on our resort to help protect our guests and to help identify individuals who have registered with the Indiana Gaming Commission's Voluntary Exclusion Program.
We may combine Personal Information with information from other sources, such as that which may be generally or publicly available, available through our affiliates, or from third-parties. This will help us identify your preferences or interests.
Non-Personal Information/Cookie Technology
“Non-Personal Information” is information about you or your activities through which you cannot be personally identified. Like most interactive websites, our websites utilize a website technology known as “cookies.” A cookie is a small file that contains information sent by a website that is saved on your hard drive by your computer’s browser. Cookies store information that a website may need to personalize your experience and to gather website statistical data, such as which web pages you visit, what material you download, your Internet provider’s domain name and country, and the addresses of websites you visited immediately before and after visiting a particular website. Our websites use cookies to collect and store your preferences for viewing our site. The cookie information may also be used to detect and resolve website problems and to assist with customer support concerns.
In addition, our websites use cookies to provide a unique identifier to your computer. This helps us to generate statistics regarding use of our websites, such as the percentage of repeat visitors. In situations where our resorts have Personal Information about our website visitors, the unique identifiers may be matched with Personal Information. In addition, when you book a reservation online to stay at the French Lick Resort Casino and West Baden Springs Hotel, the reservation or confirmation number may be stored in a cookie on our computer and in an order file generated by third party vendors that assist in processing and fulfillment of reservations.
To browse the Internet and our websites without using cookies, you can configure your browser to reject all cookies or to notify you when each cookie is offered so that you can accept or reject each cookie. However, if you reject all cookies, you may not be able to conduct some transactions or use some services on our website and other Internet sites.
Information Collected From Business Partners
We may obtain Personal Information from carefully selected business partners and other entities that help us advertise our resorts. We use Personal Information obtained from our business partners in accordance with the terms of this Privacy Policy.
Information Collected by Other Third Parties
Certain transactions and services offered while visiting our resort websites may be processed or provided by third parties under contract with us for fulfillment and other purposes. When your Personal Information is submitted to these third parties for such purposes, we require those third parties to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided.
V. HOW WE USE THE INFORMATION WE COLLECT
Marketing and Promotional Purposes
We may use Personal Information and Non-Personal Information for marketing purposes, such as notifying you about special promotions, offers and events via postal mail, email, telephone, and other means. If you do not want us to use your Personal Information for marketing purposes, you may withdraw your consent (opt-out) of such uses by notifying us (see below).
Non-Marketing Purposes
We may use Personal Information and Non-Personal Information for purposes unrelated to marketing, including:
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(1) responding to your inquiries, questions or other communications;
(2) processing a business credit application;
(3) processing and fulfilling reservations and/or purchases and making a record of such reservations and purchases;
(4) contacting you for confirmation or customer service after reservations and purchases are made or after you sign up for or participate in certain activities;
(5) statistical or demographic analysis;
(6) tracking reservations and corresponding hotel stays generated through preferred guest programs;
(7) to help improve our websites and services to you and other guests; and
(8) to customize your experience at our resort websites.
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Sharing Your Information With Our Affiliates
Your Personal Information and Non-Personal Information may be shared with other affiliates of the French Lick Resort Casino and West Baden Springs Hotel. If you do not want your Personal Information to be shared with our affiliates, you may withdraw your consent to do so (opt-out) of such sharing by contacting us (see below).
Sharing Your Information With Third Parties for Marketing Purposes
We may share your Personal Information with our business partners for joint marketing efforts. If we do so, we require those business partners to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided. We do not allow our business partners to use your Personal Information for their own marketing purposes. If you do not want your Personal Information shared with our business partners for marketing purposes, you may withdraw your consent to do so (opt-out) of such sharing by notifying us (see below).
Sharing Your Information With Third Parties for Non-Marketing Purposes
Although you may withdraw your permission to share your Personal Information for marketing purposes, there are certain legal (Non-Marketing) situations where we are required to disclose or share your Personal Information:
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(1) if you enroll in the Indiana Gaming Commission's Voluntary Exclusion Program your information will be shared only with the Indiana Gaming Commission;
(2) for reservation or purchase fulfillment;
(3) in the event of a transfer to a third party of all or part of the assets of the French Lick Resort Casino and West Baden Springs Hotel, in which case we will require the acquiring party to have substantially similar privacy protections for your Personal Information as those contained in this Privacy Policy;
(4) to comply with a court order, subpoena, search warrant or other valid legal process;
(5) to comply with legal, regulatory or administrative requirements of any governmental authorities;
(6) to protect and defend our resorts or one of the other subsidiaries or affiliates of our resorts, as well as their officers, directors, employees, attorneys and agents in connection with any legal action, claim or dispute;
(7) to satisfy any contractual obligation to indemnify its contractors, business partners or other third parties in connection with any legal action, claim or dispute;
(8) to enforce the Terms of Use of our websites;
(9) to prevent imminent physical harm or threats to public safety;
(10) to third party vendors that we may use to perform functions on behalf of our resorts or other businesses, such as companies that process credit card transactions
(11) to prevent fraud; and
(12) to engage in debt collection.
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When we provide Personal Information to other parties for these purposes, we require those parties to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided. Other possible recipients, such as governmental authorities, are required to abide by certain privacy and confidentiality requirements under US law.
VI. YOUR COMMUNICATION PREFERENCES
How to Withdraw Your Consent (Opt-Out)
If you wish to withdraw your consent (opt-out) of receiving solicitations from us, or do not want us to share your Personal Information with business partners, for marketing purposes, you can email us at OptOut@frenchlick.com, or write to our Database Marketing Manager, French Lick Resort Casino, 8670 West State Road 56, French Lick, Indiana, 47432, USA.
Telemarketing
Although you may have registered your telephone number on a federal or state do-not-call list, certain exemptions (for example, for communicating with established customers) may allow us to contact you via telephone. However, to ensure that our customer’s preferences are honored, we also maintain our own internal do-not-call list. If you would like to withdraw your consent (opt-out) of receiving telemarketing sales calls from us by adding your telephone number to our internal do-not-call list, please email us at OptOut@frenchlick.com, or write to our Database Marketing Manager, French Lick Resort Casino, 8670 West State Road 56, French Lick, Indiana, 47432, USA.
Privacy Policy Rights for Residents of the State of California visiting this website
To fulfill the intent of the California law requiring websites to conspicuously post their privacy policies, we have included the following summary. The purpose of this Privacy Policy is to identify the Personal Information we collect, describe how you can review and make changes to that Personal Information, describe how you can learn about changes to the Privacy Policy, and provide you with a mechanism to opt-out of certain marketing activities. If you wish to opt-out of receiving solicitations from us, or do not want us to share your Personal Information with business partners for marketing purposes, you can email us at OptOut@frenchlick.com, or write to our Database Marketing Manager, French Lick Resort Casino, 8670 West State Road 56, French Lick, Indiana, 47432, USA.
VII. SECURITY
Non-Personal Information and Personal Information collected by us is stored on secure servers. The secure servers are protected by firewalls and a multitude of other security measures. These security measures are instituted to help ensure the protection of these secure servers from unauthorized access. However, no security system is impenetrable, and despite our efforts, Personal Information could be accessed by unauthorized third parties, such as hackers or intruders. We have controls in place that are designed to detect potential data breaches, contain and minimize the loss of data, and conduct forensic investigations of a breach. We also have an incident response and security breach notification process in place.
Our staff is required to take reasonable measures to ensure that unauthorized persons cannot view or access your Personal Information. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination.
We cannot enforce or control the security of the computers, electronic devices, or electronic communication methods that consumers may use to send e-mails and submit information to us over the Internet. We urge you to use secure methods of sending information to us.
VIII. RESPONSIBLE GAMING PROGRAM
We believe that gaming should always be handled responsibly. The Casino supports responsible gaming and participates in the Indiana Gaming Commission's Voluntary Exclusion Program.
IX. CONNECTIONS (LINKS) TO THIRD PARTY WEBSITES
When you connect (link) to an unaffiliated third party website, including sites operated by our business partners, we are not responsible for, and cannot control, the information collection or privacy practices of those sites once you leave our site.
It is important that you review and understand the privacy policies posted on any linked sites you visit, before providing any Personal Information. These sites may also collect cookies, or allow third-party advertisers on their sites to collect cookies. You can often find information regarding a website and its privacy policy (if one exists) on the website’s home page. If you cannot find a website’s privacy policy or do not like a site’s privacy policy, you may prefer not to conduct business with, nor provide information through, that website.
X. PERSONS UNDER AGE 21
Consistent with applicable gaming laws, gaming programs that may be offered by the French Lick Resort Casino, including those offered through the French Lick Resort Casino and West Baden Springs Hotel website, as well as the use of our Casino, are intended for use only by persons age 21 and older. We reserve the right to verify your age at any time and for any reason. We will refuse admittance, service or participation in our programs to individuals who are not 21 years of age or older.
We also abide by the Children’s Online Privacy Protection Act. Therefore, apart from our gaming related activities which are limited to persons who are 21 years of age or older, we do not knowingly collect or allow the collection of Personal Information from persons under the age of 13. If the parent or guardian of a person under the age of 21 (gaming) or 13 (all other aspects of resort and non-gaming programs) believes that the person has provided us with Personal Information, the parent or guardian of that person should contact us by email at OptOut@frenchlick.com, or write to our Database Marketing Manager, French Lick Resort Casino, 8670 West State Road 56, French Lick, Indiana, 47432, USA, and request that such Personal Information be deleted from our files. If a person under the age of 21 (gaming) or 13 (all other aspects of resort and non-gaming programs) submits Personal Information, we delete the information as soon as we discover the source of the submission, and we do not use the information for any purpose.
XI. CHANGES TO THIS PRIVACY POLICY
We reserve the right to revise this Privacy Policy at any time without notice. When this Privacy Policy is revised the revised Privacy Policy will be available on our websites. Any revised Privacy Policy will only apply prospectively to Personal Information or Non-Personal Information collected or modified after the effective date of the revised policy. You should periodically review the Privacy Policy available on our websites.
If you have any questions regarding this Privacy Policy, please contact our Global Corporate Privacy Officer at Cook Group Incorporated, P.O. Box 1608, Bloomington, Indiana, 47402, USA.
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