Website Privacy Policy
Revised: June 8, 2009
I. SCOPE OF THIS PRIVACY POLICY
Because we value your patronage and respect your privacy, we are providing you with this Privacy Policy. It describes how your Personal Information (defined in Section III below) is collected, used and disclosed by us in the course of business. It also describes how you can withdraw your permission to use your Personal Information.
This Privacy Policy is applicable only to the French Lick Resort and West Baden Springs Hotel Websites. It does not apply to any other resorts, properties, businesses, or business partners of those resorts. Please review this Privacy Policy carefully before registering for or requesting any online services from the French Lick Resort Casino or West Baden Springs Hotel, or entering any of the websites' contests, sweepstakes or other promotions.
II. VISITORS OUTSIDE OF THE UNITED STATES
The French Lick Resort and West Baden Springs Hotel websites are maintained on servers located in the United States. Personal Information obtained by the resorts is stored in the United States. The privacy laws in the United States may not offer the same level of protection for Personal Information as offered in other countries, such as the European Union and Canada. The French Lick Resort and West Baden Springs Hotel make no voluntary submissions to the legal standards or regulations of another jurisdiction; all disclosures made on the website are made voluntarily and at the risk of the disclosing party.
III. TYPES OF INFORMATION WE COLLECT
Browsing the site may involve the collection of two types of information:
- Voluntarily disclosed personally identifying information; and
- Automatic analytic information.
Our policies concerning the collection and use of each type of information follow bellow.
Voluntarily Disclosed Personal Information
"Personal Information" is any information that can directly or indirectly (such as when combined with other information) identify an individual. We collect Personal Information that you provide voluntarily through our websites, by email, postal mail, telephone, and other means. Personal Information that we may collect through the French Lick Resort and West Baden Springs Hotel websites includes your name, date of birth, mailing address, email address, telephone number, fax number, gender, credit card information, gaming activity, and your purchase and reservation information. Additional Personal Information may be collected in connection with visiting the properties or casino.
We may combine Personal Information with information from other sources, such as information from the Indiana Gaming commission’s Voluntary Exclusion Program (VEP), generally or publicly available information, information available through our affiliates, or from third-parties.
Non-Personal Analytic Information (Cookie and Automated Identity Tracking)
"Non-Personal Information" is information about you or your activities through which you cannot be personally identified. Like most interactive websites, our website uses “cookies” and similar technologies for site administration purposes. If for any reason you wish to not take advantage of cookies, you may disable them in your browser. Please note that some features, behavior or pages of the website may be unavailable without cookies.
Our website also may detect and log your internet protocol (IP) address, domain name server (DNS) name, browser type, operating system, internet service provider (ISP), page trail or any similar analytic data. This data does not personally identify users, and will be used for internal traffic monitoring, capacity analysis, marketing purposes or to otherwise administer our website. In situations where it is possible to do so, non-personal information may be linked with personal information.French Lick Resort and West Baden Springs Hotel may share any anonymized analytic information (statistical or aggregated) non-personal information about our users with advertisers, business partners, sponsors and other third-parties to help us customize the website content and advertising.
IV. HOW WE USE THE INFORMATION WE COLLECT
Marketing and Promotional Purposes
We may use Personal Information and Non-Personal Information for marketing purposes, such as notifying you about special promotions, offers and events via postal mail, email, telephone, and other means. If you do not want us to use your Personal Information for marketing purposes, you may withdraw your consent (opt-out) of such uses by notifying the Database Marketing Manager at the address below.
Non-Marketing Purposes
We may use Personal Information and Non-Personal Information for purposes unrelated to marketing, including:
- responding to your inquiries, questions or other communications;
- processing a business credit application;
- processing and fulfilling reservations and/or purchases and making a record of such reservations and purchases;
- contacting you for confirmation or customer service after reservations and purchases are made or after you sign up for or participate in certain activities;
- statistical or demographic analysis;
- tracking reservations and corresponding hotel stays generated through preferred guest programs;
- to help improve our websites and services to you and other guests; and
- to customize your experience at our resort websites.
Sharing Your Information With Our Affiliates
Your Personal Information and Non-Personal Information may be shared with other affiliates of the French Lick Resort and West Baden Springs Hotel. If you do not want your Personal Information to be shared with our affiliates, you may withdraw your consent to do so (opt-out) of such sharing by contacting us the Database Marketing Manager at the address below.
Sharing Your Information With Third Parties for Marketing Purposes
We may share your Personal Information with our business partners for joint marketing efforts. If we do so, we require those business partners to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided. We do not allow our business partners to use your Personal Information for their own marketing purposes. If you do not want your Personal Information shared with our business partners for marketing purposes, you may withdraw your consent to do so (opt-out) of such sharing by notifying the Database Marketing Manager at the address below.
Sharing Your Information With Third Parties for Non-Marketing Purposes
Although you may withdraw your permission to share your Personal Information for marketing purposes, there are certain legal (Non-Marketing) situations where we are required to disclose or share your Personal Information:
- if you enroll in the Indiana Gaming Commission's Voluntary Exclusion Program your information will be shared only with the Indiana Gaming Commission;
- for reservation or purchase fulfillment;
- in the event of a transfer to a third party of all or part of the assets of the French Lick Resort and West Baden Springs Hotel, in which case we will require the acquiring party to have substantially similar privacy protections for your Personal Information as those contained in this Privacy Policy;
- to comply with a court order, subpoena, search warrant or other valid legal process;
- to comply with legal, regulatory or administrative requirements of any governmental authorities;
- to protect and defend our resorts or one of the other subsidiaries or affiliates of our resorts, as well as their officers, directors, employees, attorneys and agents in connection with any legal action, claim or dispute;
- to satisfy any contractual obligation to indemnify its contractors, business partners or other third parties in connection with any legal action, claim or dispute;
- to enforce the Terms of Use of our websites;
- to prevent imminent physical harm or threats to public safety;
- to third party vendors that we may use to perform functions on behalf of our resorts or other businesses, such as companies that process credit card transactions
- to prevent fraud; and
- to engage in debt collection.
When we provide Personal Information to other parties for these purposes, we require those parties to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided. Other possible recipients, such as governmental authorities, are required to abide by certain privacy and confidentiality requirements under US law.
V. YOUR COMMUNICATION PREFERENCES
How to Withdraw Your Consent (Opt-Out)
If you wish to withdraw your consent (opt-out) of receiving solicitations from us, or do not want us to share your Personal Information with business partners, for marketing purposes, you can the Database Marketing Manager at the address below.
Telemarketing
Although you may have registered your telephone number on a federal or state do-not-call list, certain exemptions (for example, for communicating with established customers) may allow us to contact you via telephone. However, to ensure that our customer's preferences are honored, we also maintain our own internal do-not-call list. If you would like to withdraw your consent (opt-out) of receiving telemarketing sales calls from us by adding your telephone number to our internal do-not-call list, please contact the Database Marketing Manager at the address below.
Privacy Policy Rights for Residents of the State of California visiting this website:
To fulfill the intent of the California law requiring websites to conspicuously post their privacy policies, we have included the following summary. The purpose of this Privacy Policy is to identify the Personal Information we collect, describe how you can review and make changes to that Personal Information, describe how you can learn about changes to the Privacy Policy, and provide you with a mechanism to opt-out of certain marketing activities. If you wish to opt-out of receiving solicitations from us, or do not want us to share your Personal Information with business partners for marketing purposes, you can contact the Database Marketing Manager at the address below.
VI. SECURITY
Non-Personal Information and Personal Information collected by us is stored on secure servers. The secure servers are protected by reasonable security measures for the hospitality industry. These security measures are instituted and maintained for the protection of data from unauthorized access. However, no security system is impenetrable, and despite our efforts, Personal Information could be accessed by unauthorized third parties, such as hackers or intruders. We have controls in place that are designed to detect potential data breaches, contain and minimize the sensitivity of data loss, and conduct forensic investigations of a breach. We also have an incident response and security breach notification process in place.
Our staff is required to take reasonable measures to ensure that unauthorized persons cannot view or access your Personal Information. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination.
We cannot enforce or control the security of the computers, electronic devices, or electronic communication methods that consumers may use to send e-mails and submit information to us over the Internet. We urge you to use secure methods of sending information to us.
VII. RESPONSIBLE GAMING PROGRAM
We believe that gaming should always be handled responsibly. The Casino supports responsible gaming and participates in the Indiana Gaming Commission's Voluntary Exclusion Program.
VIII. CONNECTIONS (LINKS) TO THIRD PARTY WEBSITES
When you connect (link) to an unaffiliated third party website, including sites operated by our business partners, we are not responsible for, and cannot control, the information collection or privacy practices of those sites once you leave our site.
It is important that you review and understand the privacy policies posted on any linked sites you visit, before providing any Personal Information. These sites may also collect cookies, or allow third-party advertisers on their sites to collect cookies. You can often find information regarding a website and its privacy policy (if one exists) on the website's home page. If you cannot find a website's privacy policy or do not like a site's privacy policy, you may prefer not to conduct business with, nor provide information through, that website.
IX. Policies for Children
We care about the safety and privacy of children online, and comply with the Children's Online Privacy Protection Act of 1998 (COPPA) and its accompanying FTC regulations that protect the privacy of children online. Therefore we do not knowingly collect or use any personal information from children under 13 years of age for web marketing purposes. Additionally, all gaming related activities are limited to persons who are 21 years of age or older, and we do not knowingly collected data for these purposes on persons who are less than 21 years of age.
If data is discovered that violates this policy, we will attempt to obtain parental consent or delete the data in a timely and reasonable manner. If the parent or guardian of a person under the age of 21 (gaming) or 13 (all other aspects of resort and non-gaming programs) believes that a person has provided us with information inconsistent with this policy, the parent or guardian of that person should contact the Database Marketing Manager at the address below and request that such Personal Information be deleted from our files.
X. CHANGES TO THIS PRIVACY POLICY
We reserve the right to revise this Privacy Policy at any time without notice. When this Privacy Policy is revised the revised Privacy Policy will be available on our websites. Any revised Privacy Policy will only apply prospectively to Personal Information or Non-Personal Information collected or modified after the effective date of the revised policy. You should periodically review the Privacy Policy available on our websites.
If you have any questions regarding this Privacy Policy, please contact the Cook Group Global Corporate Privacy Officer at the address below.
XI. CHANGES TO THIS PRIVACY POLICY
We reserve the right to revise this Privacy Policy at any time without notice. When this Privacy Policy is revised the revised Privacy Policy will be available on our websites. Any revised Privacy Policy will only apply prospectively to Personal Information or Non-Personal Information collected or modified after the effective date of the revised policy. You should periodically review the Privacy Policy available on our websites.
If you have any questions regarding this Privacy Policy, please contact our Global Corporate Privacy Officer at Cook Group Incorporated, P.O. Box 1608, Bloomington, Indiana, 47402, USA.
XI. Contact Information
Database Marketing Manager,
French Lick Resort,
8670 West State Road 56,
French Lick, Indiana,
47432, USA,
OptOut@frenchlick.com
Global Corporate Privacy Officer
Cook Group Incorporated,
P.O. Box 1608,
Bloomington, Indiana, 47402, USA
West Baden Springs and French Lick Resort & Casino Property Privacy Policy
Revised: July 13, 2009
I. SCOPE OF THIS PRIVACY POLICY
Because we value your patronage and respect your privacy, we are providing you with this Privacy Policy information collected due to your visit to French Lick Resort or West Baden Springs Hotel ("Property Privacy Policy"). It describes how your Personal Information (defined in Section III below) is collected, used and disclosed by us in the course of business. It also describes how you can withdraw your permission to use your Personal Information. This Privacy Policy is applicable only to the French Lick Resort and West Baden Springs Hotel. It does not apply to any other resorts, properties, businesses, or business partners of those resorts.
II. VISITORS OUTSIDE OF THE UNITED STATES
The French Lick Resort and West Baden Springs Hotel is located in French Lick, Indiana, United States and adheres to all local, state, and federal laws. The privacy laws in the United States may not offer the same level of protection for Personal Information as offered in other countries, such as the European Union and Canada. The French Lick Resort and West Baden Springs Hotel make no voluntary submissions to the standards of another jurisdiction; all disclosures made to the websites, staff, or systems of French Lick Resort or West Baden Springs hotel are voluntarily and at the risk of the disclosing party.
III. TYPES OF INFORMATION WE COLLECT
Personal Information
"Personal Information" is any information that can directly or indirectly (such as when combined with other information) identify an individual. We collect Personal Information that you provide voluntarily through our websites, by email, postal mail, telephone, registration, check in, gaming rewards programs and other means. Personal Information that we may collect includes, but is not limited to, your name, date of birth, mailing address, email address, telephone number, fax number, gender, credit card information, gaming activity, and your purchase and reservation information. In addition to the Personal Information listed above, Personal Information that we may view or collect at the Casino includes your driver's license number and state, passport number and Social Security number. These methods of identification are used to verify who you are, your age, and may also be used for tax reporting or other legal reasons. If you decide to host a corporate or other event at the hotel, we may collect additional types of information from you and your guests, including your company's name and address, and the purpose of the event.
For security and safety reasons, we may capture your image on our video cameras. These cameras, as well as our security personnel are in the Casino and other public areas on our resort to help protect our guests and to help identify individuals who have registered with the Indiana Gaming Commission's Voluntary Exclusion Program. Additionally we may collect vehicle license plate numbers for security and traffic control reasons.
We may combine Personal Information with information from other sources, such as that which may be generally or publicly available, available through our affiliates, or from third-parties. This will help us identify your preferences or interests.
Non-Personal Information
"Non-Personal Information" is information about you or your activities through which you cannot be personally identified. These situations are largely limited to automatic and internet based interactions, as human interaction often creates identification. To the extent that it is possible to generate data through systems on site, we reserve the ability to collect this data and use it for business purposes. In situations where it is possible to determine with reasonable certainty, non-personal information may be linked with personal information.
Information Collected from Business Partners
We may obtain Personal Information from carefully selected business partners and other entities that help us advertise our resorts. We use Personal Information obtained from our business partners in accordance with the terms of this Privacy Policy.
Information Collected by Other Third Parties
Certain transactions and services offered while visiting our resort websites may be processed or provided by third parties under contract with us for fulfillment and other purposes. When your Personal Information is submitted to these third parties for such purposes, we require those third parties to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided.
IV. HOW WE USE THE INFORMATION WE COLLECT
Marketing and Promotional Purposes
We may use Personal Information and Non-Personal Information for marketing purposes, such as notifying you about special promotions, offers and events via postal mail, email, telephone, and other means. If you do not want us to use your Personal Information for marketing purposes, you may withdraw your consent (opt-out) of such uses by notifying us (see below).
Non-Marketing Purposes
We may use Personal Information and Non-Personal Information for purposes unrelated to marketing, including:
- responding to your inquiries, questions or other communications;
- processing a business credit application;
- processing and fulfilling reservations and/or purchases and making a record of such reservations and purchases;
- contacting you for confirmation or customer service after reservations and purchases are made or after you sign up for or participate in certain activities;
- statistical or demographic analysis;
- tracking reservations and corresponding hotel stays generated through preferred guest programs;
- to help improve our services to you and other guests; and
- to customize your experience at our resort websites.
Sharing Your Information With Our Affiliates
Your Personal Information and Non-Personal Information may be shared with other affiliates of the French Lick Resort and West Baden Springs Hotel. If you do not want your Personal Information to be shared with our affiliates, you may withdraw your consent to do so (opt-out) of such sharing by contacting us (see below).
Sharing Your Information With Third Parties for Marketing Purposes
We may share your Personal Information with our business partners for joint marketing efforts. If we do so, we require those business partners to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided. We do not allow our business partners to use your Personal Information for their own marketing purposes. If you do not want your Personal Information shared with our business partners for marketing purposes, you may withdraw your consent to do so (opt-out) of such sharing by notifying us (see below).
Sharing Your Information With Third Parties for Non-Marketing Purposes
Although you may withdraw your permission to share your Personal Information for marketing purposes, there are certain legal (Non-Marketing) situations where we are required to disclose or share your Personal Information:
- if you enroll in the Indiana Gaming Commission's Voluntary Exclusion Program your information will be shared only with the Indiana Gaming Commission;
- for reservation or purchase fulfillment;
- in the event of a transfer to a third party of all or part of the assets of the French Lick Resort and West Baden Springs Hotel, in which case we will require the acquiring party to have substantially similar privacy protections for your Personal Information as those contained in this Privacy Policy;
- to comply with a court order, subpoena, search warrant or other valid legal process;
- to comply with legal, regulatory or administrative requirements of any governmental authorities;
- to protect and defend our resorts or one of the other subsidiaries or affiliates of our resorts, as well as their officers, directors, employees, attorneys and agents in connection with any legal action, claim or dispute;
- to satisfy any contractual obligation to indemnify its contractors, business partners or other third parties in connection with any legal action, claim or dispute;
- to enforce the Terms of Use of our websites;
- to prevent imminent physical harm or threats to public safety;
- to third party vendors that we may use to perform functions on behalf of our resorts or other businesses, such as companies that process credit card transactions
- to prevent fraud; and
- to engage in debt collection.
When we provide Personal Information to other parties for these purposes, we require those parties to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided. Other possible recipients, such as governmental authorities, are required to abide by certain privacy and confidentiality requirements under US law.
V. YOUR COMMUNICATION PREFERENCES
How to Withdraw Your Consent (Opt-Out)
If you wish to withdraw your consent (opt-out) of receiving solicitations from us, or do not want us to share your Personal Information with business partners, for marketing purposes, you can contact the Database Marketing Manager at the address below.
Telemarketing
Although you may have registered your telephone number on a federal or state do-not-call list, certain exemptions (for example, for communicating with established customers) may allow us to contact you via telephone. However, to ensure that our customer's preferences are honored, we also maintain our own internal do-not-call list. If you would like to withdraw your consent (opt-out) of receiving telemarketing sales calls from us by adding your telephone number to our internal do-not-call list, please contact the Database Marketing Manager at the address below.
Privacy Policy Rights for Residents of the State of California visiting this website:
To fulfill the intent of the California law requiring websites to conspicuously post their privacy policies, we have included the following summary. The purpose of this Privacy Policy is to identify the Personal Information we collect, describe how you can review and make changes to that Personal Information, describe how you can learn about changes to the Privacy Policy, and provide you with a mechanism to opt-out of certain marketing activities. If you wish to opt-out of receiving solicitations from us, or do not want us to share your Personal Information with business partners for marketing purposes, you can contact the Database Marketing Manager at the address below.
VI. SECURITY
Non-Personal Information and Personal Information collected by us is stored on servers with adequate and reasonable security measures (“Secure Servers”). The Secure Servers are protected by firewalls and a multitude of other security measures. These security measures are instituted to help ensure the protection of these Secure Servers from unauthorized access. However, no security system is impenetrable, and despite our efforts, Personal Information could be accessed by unauthorized third parties, such as hackers or intruders. We have controls in place that are designed to detect potential data breaches, contain and minimize the loss of data, and conduct forensic investigations of a breach. We also have an incident response and security breach notification process in place.
Our staff is required to take reasonable measures to ensure that unauthorized persons cannot view or access your Personal Information. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination.
VII. RESPONSIBLE GAMING PROGRAM
We believe that gaming should always be handled responsibly. The Casino supports responsible gaming and participates in the Indiana Gaming Commission's Voluntary Exclusion Program. Additionally we take efforts to exclude members of the exclusion program from casino focused marketing efforts.
VIII. THIRD PARTIES ON PREMESIS
Some of the shops and other services on premises are provided by a third party. Their conduct is not bound by this privacy policy. We are not responsible for and can not control the conduct of these third parties.
It is important that you review and understand the privacy policies posted or made available before providing any Personal Information to these third parties. You can often find information regarding their policies by asking an associate for a copy of their privacy policy or (if one exists) visiting their website.
IX. PERSONS UNDER AGE 21
Consistent with applicable gaming laws, gaming programs that may be offered by the French Lick Resort and the use of the Casino are intended for use only by persons age 21 and older. We reserve the right to verify your age at any time and for any reason. We will refuse admittance, service or participation in our programs to individuals who cannot verify they are 21 years of age or older.
If the parent or guardian of a person under the age of 18 believes that the person has provided us with Personal Information for the purpose of gaming, the parent or guardian of that person should alert casino management in person or contact the Database Marketing Manager at the address below and request that such Personal Information be removed. If a person under the age of 21 submits Personal Information for purposes of gaming, we delete the information as soon as reasonably practicle after we discover the submission, and we do not use the information for any purpose.
X. CHANGES TO THIS PRIVACY POLICY
We reserve the right to revise this Privacy Policy at any time without notice. When this Privacy Policy is revised the revised Privacy Policy will be available on our websites and at the casino. Any revised Privacy Policy will only apply prospectively to Personal Information or Non-Personal Information collected or modified after the effective date of the revised policy. You should periodically review the Privacy Policy available on our websites.
If you have any questions regarding this Privacy Policy, please contact the Cook Group Global Corporate Privacy Officer at the address below.
XI. Contact Information
Database Marketing Manager,
French Lick Resort,
8670 West State Road 56,
French Lick, Indiana,
47432, USA,
OptOut@frenchlick.com
Global Corporate Privacy Officer
Cook Group Incorporated,
P.O. Box 1608,
Bloomington, Indiana, 47402, USA
