Website Privacy Policy

Revised November 11, 2013

 

This Privacy Policy is provided by the French Lick Resort (“the Company” or “the Resort”) and includes the French Lick Springs Hotel, the French Lick Casino, the West Baden Springs Hotel, the Canton Harvester Inn, and the Sultan’s Run Golf Club properties. This Policy contains information about our practices for collecting, using and safeguarding the information you provide to us through this website. It also contains information about how our Resort collects and processes information from you during your visits to our Resort.

 

Please note that some of the shops and services offered at our Resort are provided by third parties and not the Company. This Policy does not apply to those companies. To the extent that you share your personal information with them directly, we recommend that you review their privacy policy and practices, such as by visiting their websites.

 

Personal Information

You may browse this website without providing any personal information. However, in order to process your online reservation at one of our Resort, sign up for other services from our Resort, or participate in other options, offers, or services offered through this site, we must necessarily collect and process certain relevant personal information. The information that we collect through this website and at our resorts is limited to that which is relevant for the intended purpose, and may include, for example, your name, email address, telephone number and, in the case of Resort reservations, your address, room and service preferences, and payment details.

 

During your visit to our Resort, we may collect additional information about you, such as to process, fulfill and confirm reservations and other Resort offerings. This includes, for example, your use of the Casino, golf course, shops, room service, restaurants or spa. We may also collect and use your information to respond to your questions, process your enrollment in or use of preferred guest service programs, and obtain feedback about our Resort and services so that we can continually provide outstanding service and look for ways to continue improving that service and our offerings to our visitors. For security and safety reasons, and to fulfill legal obligations, we may capture your image on video cameras in public location at our Resort and in our Casino. These cameras also help us identify individuals in the Casino who have registered with the Indiana Gaming Commission's Voluntary Exclusion Program.

 

We may also collect certain information (such as your IP address) in connection with the use of our guest Internet at the Resort. (Please see the cookies section of this Policy for additional information.) If you sign up for services through our website, you always have the option of unsubscribing from our programs at any time. Occasionally, we may invite you to participate in a survey or poll such as providing feedback about our site content, services, or products. Your responses will be anonymous unless you choose to provide your contact details so that we can provide you with additional information regarding the survey.

 

Visitors Outside of the United States

The Resort properties are located in the United States. As such, they adhere to applicable local, state, and federal laws that apply within the U.S. The privacy laws in the United States may not offer the same level of protection for personal information as offered in other countries, such as the European Union and Canada. By providing your personal information to us, you understand and provide consent to collect the data that you voluntarily share with us, including sharing that data with individuals in the U.S. as described in this Policy, and storing that data on servers that are located by individuals in the U.S. At the same time, you understand that the Resort makes no voluntary submissions to the standards of another jurisdiction; all disclosures made to the websites, staff, or systems of the Resort are voluntarily and at the risk of the disclosing party.

 

Sharing Your Information

Consistent with applicable laws and requirements, the personal information that you provide to us through this website may be combined with other information that we hold about you from other sources. To the extent that you have not asked us to refrain from doing so, we may use that information for marketing and promotional purposes within the French Lick Resort. This will allow us to inform you about special offers or promotions that might be of interest to you in relation to our Resorts or services.

 

We may also share some of your information with business partners that we retain to assist us with our Resort. Those business partners help us ensure that we continually provide outstanding service to you and otherwise meet your expectations during your entire experience with us. When we retain those business partners, we require them to uphold at least an equivalent level of protection for your information as that described in this Policy and as required under applicable laws. We do not rent or sell your information or otherwise share it with any non-affiliated third party for their own use.

 

There may also be limited types of legal situations where we are required to share some of your information, such as in the event of a transfer of ownership of the business, in connection with regulatory or legal matters, where required for safety and security, or as otherwise required or permitted by law. When we do, we limit the transfer to the information that is relevant under the circumstances and, to the extent possible, require the recipient to uphold an equivalent level of protection for the data.

 

Casino, Gaming and Compliance

Gaming (gambling) should always be handled responsibly. The Casino supports responsible gaming and participates in the Indiana Gaming Commission's Voluntary Exclusion Program. We also take steps to help ensure that members of the exclusion program are not included in our casino-related marketing efforts.

 

Consistent with the applicable gaming laws, gaming programs that may be offered by the French Lick Resort as well as the use of the Casino are intended for use only by persons age 21 and older. We reserve the right to verify your age at any time and for any reason. We will refuse admittance, service or participation in our programs to individuals who cannot verify they are 21 years of age or older.

 

If the parent or guardian of a person under the age of 18 believes that the person has provided us with personal information for the purpose of gaming, the parent or guardian of that person should alert casino management in person or contact the Director of Yield at the address below and request that such personal information be removed. If a person under the age of 21 submits personal information for purposes of gaming, we delete the information as soon as reasonably practical after we discover the submission, and we do not use the information for any purpose.

 

We expect and require our Resort and Casino guests and visitors to comply with other laws and requirements while on our property, such as those that apply to drinking alcohol, driving, lawful use of the Resort’s internet and respecting the property and privacy of others. Individuals may be removed from our premises for violating these laws or professional standards and we may, as warranted, involve law enforcement.

 

Cookies and Web Tracking

Like most companies, we use “cookies” and other non-personal technologies on our websites. “Cookies” are pieces of computer information that are temporarily stored on the browser you are using, when you visit this website. They do not identify the person using the computer or otherwise affect the computer, but rather tell us such things as how many users visited our site, the pages accessed, and whether there were any technical problems or delays that you experienced in loading pages that you were trying to view. By collecting this information, we learn how best to tailor our websites for our visitors and ensure that they are functioning properly.

 

Some types of cookies, such as those used to ensure integrity when making purchases through our website, serve an essential function and the websites cannot work properly without them. Where such essential cookies are used, they cannot be disabled if the visitor wants to use that function of our site. Other types of cookies, such as browser and flash cookies, don’t identify you as an individual but may enhance your online experience by saving your preferences while you are visiting a particular site so that you do not need to reset them each time you visit the website.

 

Other types of third-party cookies are used in connection with marketing, remarketing, display advertising, sales and general advertising activities. They help us identify your preferences and provide information to you to help align your browsing experience and offerings to your specifications. You have the option of refusing these types of cookies.

 

We use certain third-party cookies such as web analytics and demographics to monitor web traffic and related trends regarding our websites. As is the case with cookies, this information does not identify the visitor but only provides statistical information to us so we can evaluate our site and continuously improve it.

 

You can decline any browser or flash cookie by resetting your web browser so that it does not accept these technologies. However, doing so means you may not be able to take full advantage of all our website features. Please see additional information about our practices for using cookies and similar technologies by clicking on our cookies notice and disclosure statement which is available through this website. You can also learn more about these technologies by going to www.aboutcookies.org.

 

Safeguarding Your Information

Consistent with applicable laws, we have adopted reasonable and appropriate measures that are designed to safeguard the confidentiality of your information and protect it from loss, misuse, alteration, destruction or unauthorized access. Despite our efforts, please note that there always remains some risks that your data can be improperly accessed, including, for example, during your transmission of reservation or other information to us if you are using public, unencrypted networks.

 

If you need to update or correct your personal information profile you may do so directly on our website or by contacting us as the address below.

 

Policies for Children

In accordance with applicable laws, this site is not intended for use by children under the age of 13. Apart from reservations at our Resort that are made by adults and which include reservations for children, we do not collect any information about children under the age of 13 through this website. If we learn that we inadvertently collected any information from anyone under the age of 13, we will purge it immediately, except for responding to a question or inquiry on a one-time basis from the individual.

 

With respect to reservations at our Resort that include information about children, we take steps to ensure that the information is used only for reservation purposes and is not used or shared for any separate purpose. The information is stored only for as long as required in connection with legal and business obligations, and is then securely and irreversibly destroyed.

 

Please see the Gaming section of this Policy for restrictions that apply to individuals under the age of 21 with respect to gaming activities.

 

Right of Access, Correction or Objection

We take reasonable steps to ensure that your personal information on file with us is accurate and up-to-date. In that regard, we invite you to contact us to update your information if it changes, such as your email address, so that you can continue to receive information from us that you have requested. In accordance with applicable laws, you may also access or request correction of the information that we have retained about you, or request that we delete your information. There are certain exceptions that apply. As noted above, you always have the right to withdraw consent to use your data for any marketing purpose.

 

Linked Sites

Our website contains links to third-party (“external”) websites. French Lick Resort does not endorse or make any representations or warranties for the accuracy of content located on linked external websites. French Lick Resort is not responsible for any linked external website’s privacy policies, content, products, data collection procedures, materials, software, business activities, etc.

 

Changes to This Policy

We encourage you to review this policy periodically when you return to our site as we may update it from time to time, consistent with changes to our practices, new requirements, and new security risks and safeguards. The changes become effective upon posting, and those that relate to the use of personal information apply to information collected after posting.

 

Contact Us

If you have any questions about our marketing practices, please contact our Database Marketing Manager:

 

Director of Yield
French Lick Resort
8670 West State Road 56
French Lick, Indiana, 47432 USA
OptOut@frenchlick.com

 

If you have a complaint about our data privacy practices, please contact us at the address below:

 

Director, Global Privacy 
Cook Group Incorporated
P.O. Box 1608
Bloomington, Indiana, 47402 USA
Phone: (812) 331-1025
Toll Free: (800) 457-4500
Toll Free FAX: (800) 554-8335

 

Revised November 11, 2013